Driving Automation & Insights: Oracle EBS R12.1.3, BI &
Hyperion Transformation for a USA Based
Pharma Leader
Driving Automation & Insights: Oracle EBS R12.1.3, BI & Hyperion Transformation for a USA Based Pharma Leader
In this case study, we detail our engagement with a leading Pharma Corporation based in Boston, USA. The company sought post-production support for Oracle E-Business Suite (EBS) R12.1.3 and development services for OBIEE (Oracle Business Intelligence Enterprise Edition) and Hyperion Reporting. Our team played a crucial role in standardizing and automating the client’s business processes across seven manufacturing facilities and research and development centers.
The Pharma Corporation, headquartered in Boston, operates seven manufacturing facilities and R&D centers. The client leveraged Oracle E-Business Suite (EBS) to streamline and standardize its business processes across the enterprise. Our team provided functional and technical support for their ERP systems, ensuring seamless operations, improved decision-making, and enhanced reporting capabilities through Oracle Business Intelligence and Hyperion.
The Pharma client faced several challenges that needed immediate attention and strategic solutions:
Complex Business Processes
Managing diverse business operations across manufacturing and R&D facilities required standardized and automated processes.
Data Reporting and Analytics
The client struggled with generating accurate, real-time reports and insights, which affected decision-making across different business units.
Financial Reporting
The client needed robust financial reporting and budgetary control solutions to improve visibility and tracking of financial metrics.
System Support
The client required comprehensive post-production support for their Oracle EBS R12.1.3 environment, as well as continuous maintenance for their Business Intelligence (BI) tools like OBIEE and Hyperion.
Domain-Specific Training
As the project involved a new domain (pharmaceuticals), the team needed to undergo intensive training on blood management concepts, terminologies, and enterprise security.
BHSSYEN Solution
- Oracle EBS Support: We provided L1 and L2 support for Oracle EBS R12.1.3, ensuring smooth day-to-day operations and issue resolution across modules like Finance, Manufacturing, Supply Chain, and Projects.
- Business Intelligence & Reporting: Our team helped the client implement OBIEE for advanced analytics and custom reporting. We also supported Hyperion and ESSBASE for financial reporting and budgetary control.
- Custom Development: We developed custom reports tailored to the client’s business needs, empowering them to make data-driven decisions.
- Training & Knowledge Transfer: Our team underwent thorough training to understand the pharmaceutical domain and enterprise security standards, ensuring better alignment with the client’s specific needs.
- Technical Services for Financial Management: We provided specialized technical services in financial reporting, ensuring the client could track, analyze, and control financial metrics efficiently.
Our approach followed a structured implementation process:
Our engagement resulted in significant operational improvements and value for the Pharma Corporation:
Efficient Process Automation
By standardizing business processes across manufacturing and R&D facilities, the client was able to reduce operational inefficiencies and enhance overall productivity.
Improved Data Reporting
With OBIEE and custom-developed reports, the client gained access to real-time, actionable data, improving decision-making across all levels of the business.
Enhanced Financial Control
The integration of Hyperion and ESSBASE allowed the client to improve their financial reporting and budgetary control, providing better visibility and management of financial performance.
Reduced Support Time
With L1 and L2 support services available 24x6, the client experienced faster issue resolution and reduced downtime, ensuring uninterrupted business operations.
Successful Knowledge Transfer
The intensive training and knowledge transfer processes led to a smoother transition to the new systems, allowing the client to gain independence in managing and optimizing their ERP and reporting systems.
- Oracle E-Business Suite (R12.1.3)
- OBIEE (Oracle Business Intelligence Enterprise Edition)
- Hyperion (Financial Management)
- ESSBASE
- ETL Tools
- EPM (Enterprise Performance Management)
- Through our comprehensive post-production support and custom Oracle EBS solutions, we successfully addressed the Pharma Corporation's challenges and enhanced their business intelligence capabilities. Our solutions not only improved reporting and financial management but also helped standardize and automate business processes across multiple facilities. The result was a more efficient, data-driven, and financially optimized organization.
