Managed Support
Flexible Support Models for Every Business Need
At BHSSYEN, we understand that every business has unique IT support needs. That’s why our Managed Services portfolio includes Dedicated Support, Shared Support, and a Ticket-Based Support Model—ensuring you get the right level of expertise, availability, and cost efficiency.
Our managed services are designed to keep your applications, databases, middleware, and IT infrastructure running smoothly, securely, and optimally—while allowing your teams to focus on innovation and growth.
- Flexible Engagement Models: Pick the support model that fits your business needs and budget.
- Certified Experts: Our team includes Oracle-certified consultants, cloud architects, DBAs, middleware specialists, and cybersecurity professionals.
- 24/7 Proactive Monitoring: We detect and resolve issues before they impact your operations.
- Scalable Solutions: Our services grow with your business, from startups to global enterprises.
A full-time, dedicated team working exclusively for your organization—ideal for businesses that require constant monitoring, quick response, and in-depth knowledge of their environment.
- Assigned dedicated engineers & account managers
- On-site or remote availability based on your requirements
- Deep understanding of your business processes and systems
- Faster resolution due to familiarity with your environment
- Best suited for mission-critical, high-volume environments
A cost-effective solution where a shared pool of experts handles multiple client environments while maintaining high service quality.
- Access to a team of specialists without the cost of a dedicated resource
- Suitable for small to medium businesses or environments with predictable workloads
- Flexible availability (business hours or extended hours)
- Proactive monitoring and scheduled maintenance included
Scalable to dedicated support if business needs grow
A pay-as-you-use approach for businesses with intermittent support needs.
- No ongoing commitment—pay only for the tickets you raise
- Ideal for ad-hoc issue resolution, upgrades, and minor enhancements
- Transparent SLA-driven ticket handling with priority levels
- Access to the same skilled engineers as our dedicated and shared models
- Easy scalability into shared or dedicated models as your requirements change
Key Areas We Manage
- Oracle Applications – E-Business Suite, Oracle Cloud Finance, Human Capital Management – HCM, Supply Chain – SCM, Project Portfolio Management – PPM, Warehouse Management
- Oracle Netsuite
- Oracle Primavera
- Databases – Oracle, MySQL, PostgreSQL, and cloud databases
- Middleware – Oracle WebLogic, SOA Suite, Service Bus
- Cloud Infrastructure – Oracle Cloud, AWS, Azure, Exadata
- Security & Compliance – 24/7 monitoring, threat detection, data protection
40+
Consulting farmTrusted , Happy & Satisfied Businesses
When you work with HR Solutions, you get the best. We provide adaptable solutions that allow you to be a part of the entire process
- Improved Uptime: Proactive monitoring reduces system downtime.
- Cost Predictability: Transparent pricing aligned with your chosen model.
- Expert Access: Certified specialists available when you need them.
- Operational Focus: Free your internal teams from day-to-day IT firefighting.
- Scalability: Shift between models as your business evolves.
