Transforming HR for 14,000 Employees:
A Pan-African Bank’s Oracle HCM Cloud
Journey Across 33 Countries
Transforming HR for 14,000 Employees: A Pan-African Bank’s Oracle HCM Cloud Journey Across 33 Countries
Leading pan-African banking group, partnered with Intech to digitally transform its Human Capital Management (HCM) processes by implementing Oracle Fusion HCM Cloud across 33 African countries and 45 entities with 14000 employee and 9 Oracle HCM Modules. The initiative aimed to standardize HR practices, enhance employee experience, and provide real-time workforce insights using Oracle’s advanced SaaS capabilities.
Leading player in the Banking and Financial Services industry, with a workforce of over 14,000 employees. It has a strong presence across 33 African countries. Prior to transformation, Bank operated with legacy, country-specific HR systems that lacked integration and standardization, resulting in fragmented processes and limited visibility across regions.
Fragmented HR and payroll systems across multiple countries
Lack of centralized visibility into workforce data and headcount
Manual and inconsistent recruitment, onboarding, and talent management
Compliance risks due to localized, outdated systems
Inefficient payroll and time tracking with high operational overhead
Low employee engagement due to poor self-service capabilities
BHSSYEN’s Solution
- Centralized Global HR Model: Designed and implemented a centralized HR framework that supports localized compliance requirements for each country.
- Oracle Fusion HCM Cloud Deployment: Rolled out a multi-language, multi-currency enabled system that caters to the bank’s pan-African footprint.
- Price Management : Centralized pricing controls with automated change tracking
- Seamless Integration with Local Payrolls: Integrated Fusion HCM with country-specific payroll providers and Active Directory (AD) for Single Sign-On (SSO) using Oracle Integration Cloud (OIC).
- Enhanced Employee Experience: Leveraged Redwood UX, Oracle Journeys, and Touchpoints to modernize the employee lifecycle and engagement experience.
- Secure & Compliant: Established a role-based security model and real-time compliance dashboard to meet stringent regulatory requirements across diverse jurisdictions.
HR standardization was achieved by unifying policies and structures across all 33 countries, establishing a consistent and centralized framework.
In terms of operational efficiency, the bank experienced a 70% reduction in payroll processing time, thanks to integrated and automated workflows.
The employee experience greatly improved, with mobile self-service usage increasing fivefold due to intuitive access through Redwood UX.
In the area of recruitment and onboarding, the hiring process became 40% faster, and onboarding was fully digitized using Oracle Journeys.
For compliance and reporting, the implementation enabled real-time workforce insights through OTBI and HCM Analytics.
Finally, talent management processes such as succession planning and development tracking were centralized, giving HR and leadership greater visibility and control over workforce planning.
- Oracle Fusion HCM Cloud (Core HR, Talent, ORC, Learning, Absence, Time & Labor, Compensation)
- Oracle Integration Cloud (OIC) for third-party payroll and Active Directory integrations
- Oracle BI Publisher / OTBI / HCM Analytics Cloud for dynamic reporting
- Oracle Journeys & HCM Communicate for lifecycle engagement
- Oracle Redwood UX for modern, mobile-first interface
- Oracle Digital Assistant (ODA) for AI-powered HR self-service
