Powering Growth Beyond 30 million:
How Oracle EBS & Cloud HCM
Transformed a Leading African Telecom
Powering Growth Beyond 30 million: How Oracle EBS & Cloud HCM Transformed a Leading African Telecom
In response to rapid growth and legacy system challenges, CLIENT South Africa, a leading telecom provider with over 30 million subscribers, partnered with BHSSYEN to implement a hybrid Oracle solution. This transformation combined the robustness of Oracle E-Business Suite (EBS) for core business functions with the flexibility of Oracle Cloud HCM to manage a dynamic workforce. The result? Enhanced efficiency, scalability, and real-time business insights.
CLIENT South Africa is one of the region’s largest telecommunications providers, serving more than 30 million users. Known for its commitment to innovation and customer experience, the company is on a mission to modernize its backend systems to support exponential growth and evolving digital demands.
Despite its success, CLIENT faced several critical operational roadblocks:
Outdated Legacy Systems
Disparate and siloed systems made it difficult to standardize operations and hindered visibility across departments.
Manual Financial and HR Workflows
Heavily manual processes in finance, procurement, and HR led to errors, delays, and resource inefficiencies.
Scalability Limitations
The growing subscriber base demanded a scalable infrastructure — one that could support expansion without bottlenecks.
BHSSYEN’s Oracle Solution
On-Premises Oracle E-Business Suite (EBS)
- Modules Deployed: Financials, Supply Chain Management (SCM), and Procurement
- Objective: Automate and integrate core operations with robust control
Oracle Cloud Human Capital Management (HCM)
- Modules Deployed: Talent acquisition, performance management, employee engagement
- Objective: Digitally transform HR processes and improve workforce agility
BHSSYEN followed a strategic, phased rollout model to ensure a smooth transition with minimal business disruption.
- Comprehensive audit of existing IT systems
- Roadmap aligned with business goals and scalability needs
- High-priority modules (Finance, SCM) were rolled out first
- Ensured operational continuity during transformation
- Migrated legacy data securely into Oracle EBS and Cloud HCM
- Built seamless integrations between new and existing platforms
- Conducted hands-on training and support programs
- Ensured organization-wide adoption of new workflows
The hybrid implementation drove measurable business improvements across CLIENT's operations:
Improved Operational Efficiency
Automated finance and supply chain functions led to faster processing, reduced errors, and improved reporting accuracy.
Streamlined Procurement
Oracle EBS helped consolidate supplier data and standardize procurement, leading to reduced costs and better vendor relationships.
Scalable HR Operations
With Oracle Cloud HCM, CLIENT could efficiently onboard, manage, and develop its workforce — no matter how fast it grew.
Real-Time Business Insights
The integrated system provided leadership with accurate, real-time data — enabling faster, data-driven decisions.
Future-Ready Hybrid Infrastructure
This blend of on-prem and cloud ensures long-term flexibility and scalability, balancing compliance with innovation.
- ERP & Finance: Oracle E-Business Suite (Financials, SCM, Procurement)
- HR & Workforce: Oracle Cloud Human Capital Management (HCM)
- Data Integration: Custom integration framework by BHSSYEN
- Migration Tools: Oracle Data Integrator (ODI), Legacy Bridge Tools
- Change Management: BHSSYEN Custom Training & Support Modules
- BHSSYEN’s tailored hybrid implementation empowered CLIENT South Africa to evolve from legacy operations to a modern, efficient, and scalable Oracle-powered enterprise.
- Through a carefully phased rollout, deep Oracle expertise, and change enablement, BHSSYEN delivered a solution that met CLIENT’s current needs and positioned them for the future
