Optimizing Global Operations
Across 22 Countries: Oracle EBS R12
Post-Production Support for
a Leading Fintech
Optimizing Global Operations Across 22 Countries: Oracle EBS R12 Post-Production Support for a Leading Fintech
In this case study, we highlight our successful engagement with a leading Fintech company operating across India, the USA, and Israel. The company sought Oracle E-Business Suite (EBS) R12 post-production support to optimize their global operations. Our team provided customized solutions to address the client’s challenges, including integrating financial, HR, and supply chain functions, streamlining legacy systems, and enhancing user experience across 22 countries.
The Fintech client operates in 22 countries and heavily relies on Oracle E-Business Suite (EBS) for key business functions like finance, supply chain management (SCM), human resource management (HRMS), customer relationship management (CRM), business reporting, and analytics. Oracle EBS R12.2.2 was implemented to improve efficiency across their global operations and integrate critical business processes seamlessly.
Despite leveraging Oracle EBS, the Fintech company faced significant challenges in their operations:
Global Expansion
With operations across 22 countries, the company needed to address country-specific tax regulations and integrate diverse banking systems.
Legacy System Integration
There were challenges in integrating Oracle EBS with existing legacy systems such as Workday and NetSuite.
Data Migration
The client needed a custom solution to migrate HR data from Workday and integrate it within Oracle EBS seamlessly.
Taxation Compliance
Ensuring smooth integration of tax processes (GST, VAT) with Oracle EBS across different regions.
User Training
Ensuring smooth integration of tax processes (GST, VAT) with Oracle EBS across different regions.
BHSSYEN Solution
- Business Process Analysis & Integration: We assessed the client's business processes and legacy systems to enable seamless integration with Oracle EBS.
- Custom Taxation & Banking Solutions: Developed tailored solutions to ensure compliance with regional tax laws (GST, VAT) and integrated banking systems into Oracle EBS
- HR Data Migration & Integration: Customized a solution for HR data migration from Workday to Oracle EBS, ensuring seamless integration with NetSuite.
- 24x6 Support Across 22 Countries: We offered round-the-clock support to users across the client’s global operations, ensuring seamless system functionality.
- Key User Training & Adoption: Conducted training sessions for key users to ensure smooth adoption of Oracle EBS functionalities and ensure maximum efficiency across teams.
- Integrated Delivery Approach: Our integrated delivery method minimized the learning curve, improved communication, and streamlined project implementation.
BHSSYEN followed a phased deployment approach to minimize business disruption while ensuring each module was validated and adopted.
The engagement resulted in substantial improvements for the client:
Reduced Ticket Counts
Level 2 and Level 3 tickets decreased by 70% and 87%, respectively, indicating more stable system operations.
Seamless Integration
External system integrations, such as banking and legacy systems, were completed with 100% adherence to SLAs.
Legacy System Validation
Validated legacy system interfaces without disrupting ongoing processes, ensuring a smooth transition.
Efficiency Gains
The integrated delivery approach improved project execution speed, resulting in reduced costs and enhanced operational efficiency.
Faster Mobilization & Delivery
By leveraging a pre-integrated approach, we accelerated project delivery, saving time and costs while focusing on quality.
- Oracle E-Business Suite R12.2.2
- OBIEE (Oracle Business Intelligence Enterprise Edition)
- Hyperion (Financial Management)
- Salesforce Integration
- Workday Integration
- NetSuite Integration
- Custom Data Migration Tools
- Through our tailored post-production support and Oracle EBS implementation, we successfully empowered the Fintech client to optimize their global operations. By addressing the client's specific challenges related to tax compliance, data migration, and legacy system integration, we helped improve efficiency, reduce costs, and enhance system stability. Our approach ensured smooth system adoption across 22 countries, delivering long-term business value.
